At Kelley Shop, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy outlines the conditions and process for returning products and receiving a refund.

1. Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Proof of purchase is required.

2. Return Timeframe
Returns must be initiated within 30 days of receiving your order. After this period, we cannot guarantee acceptance of your return request.

3. Non-Returnable Items
Certain products, such as items damaged due to misuse, clearance items, or products marked as “final sale,” are not eligible for return.

4. Return Process
To initiate a return, contact our customer service team at support@kelleyshop.site with your order details and reason for return. Once your request is approved, you will receive return instructions.

5. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

6. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.

7. Exchanges
If you need to exchange an item for a different model or style, please contact us. Exchanges are processed once the original item is returned and inspected.

8. Damaged or Defective Items
If you receive a damaged or defective product, notify us immediately. We will arrange for a replacement or full refund at no additional cost to you.

9. Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund. Once an order has shipped, it must be processed as a return.

10. Contact Information
For all return and refund inquiries, please contact us at:
Address: 230 Kidder Rd, Carencro, LA 70520, USA
Email: support@kelleyshop.site
Phone: +1 318 917 3942