Shipping & Delivery
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At Kelley Shop, we are committed to delivering your kitchen sink faucets quickly and securely. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods
We partner with reliable carriers to ensure your order arrives safely and on time. The available shipping method will be shown during checkout, along with the estimated delivery timeframe.
3. Estimated Delivery Time
Delivery times vary depending on the destination and shipping method chosen. Standard delivery within the United States typically takes between 5–10 business days after dispatch.
4. Shipping Costs
Shipping fees are calculated at checkout based on the delivery address and selected shipping option. From time to time, we may offer free shipping promotions.
5. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and link to monitor the delivery status in real-time.
6. Shipping Restrictions
We currently ship to addresses within the United States. We do not deliver to P.O. Boxes, APO, or FPO addresses at this time.
7. Delayed or Lost Shipments
While we work with trusted carriers, occasional delays due to weather, customs, or carrier issues may occur. If your shipment is significantly delayed or appears lost, please contact our customer support team.
8. Damaged Packages
If your order arrives with visible damage, please document it with photos and contact us immediately. We will work with the carrier to arrange a replacement or refund.
9. Incorrect Address Information
It is the customer’s responsibility to provide accurate delivery information. Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.
10. Contact Information
For all shipping and delivery inquiries, please reach out to us at:
Address: 230 Kidder Rd, Carencro, LA 70520, USA
Email: support@kelleyshop.site
Phone: +1 318 917 3942